Troubleshooting¶

If Advanced Product Filters will not open at all (a blank page, or a bounce back to the dashboard), that is an install problem, not an Advanced Product Filters one. See troubleshooting an install.

The panel does not show on the storefront¶

Work down this list; each is a reason the panel is, correctly, not drawn.

Status is off for this store. Check the Store box on the General tab: a store you saved with Status off does not follow the default store.
The page is not a product listing. The panel draws on category, brand, search and specials pages only.
The layout has no placement. Open Design → Layouts, find the layout the page uses, and check Advanced Product Filters is in a position. A category or brand you gave a layout of its own needs the placement added there by hand.
There is nothing to offer. On a listing where every value would give the same products or none, the panel is not drawn. A leaf category with one brand and no options is the common case.
It is the search page, and Product Search is not installed, is off, or is older than 1.5.0. See limits.
It is a phone, and the Content Top placement was removed. Phones never see the column copy.

A count is wrong, or a new product is missing from it¶

Price and availability are never stale. Every other count comes from the index, which admin saves keep current and a bulk import does not. Press Rebuild on the Facets tab, and check the job on Extensions → Cron Jobs is enabled. On OpenCart 4.1.0.4 that job cannot run; see limits.

It is switched off on the Facets tab.
It is an option of a type the panel does not offer. Only select, radio and checkbox options are facets.
None of its values would change the listing, so it is hidden.
It is the Category facet on a leaf category's page, which has no children to offer.
It is the Price facet for a guest, and Login Display Prices is on.

The price range let through a product outside it¶

The range bounds the price on the listing tile. If the product page or the cart shows a different price, OpenCart itself is showing two prices; see what the price range bounds. For a buyer on a B2B price list, check B2B Pricing is 1.1.0 or later.

My filtered page is in Google¶

A filtered page has said noindex, follow since the panel was switched on. Pages already indexed drop out as the search engine re-crawls them. If you set a robots override for that page in SEO Suite Pro, yours is printed after ours and wins.

Where it writes what it did¶

Install, uninstall, every Rebuild and every nightly run write a line to kyvero.log, which System → Maintenance → Error Logs shows beside OpenCart's own. For more detail while you investigate, switch Detailed logging on, on the Advanced tab; it switches itself off after two days.